Shipping Policy
Shipping & Delivery Policy
At TaxPay Services, we specialize in digital tax solutions, e-filing, and online consultations. Since our services are delivered electronically, this policy outlines how and when you can access your purchased services.
1. Digital Service Delivery
Instant Access: Most services (e.g., tax software, downloadable guides) are available immediately after payment confirmation.
Email Delivery: Some services (e.g., tax filing confirmations, consultation summaries) will be sent to your registered email within 1–2 business days.
Account Portal: Log in to your TaxPay Services dashboard to access purchased services anytime.
2. Processing Timelines
| Service Type | Delivery Timeframe |
|---|---|
| Tax Filing & E-Submission | 1–3 business days (after document submission) |
| Tax Consultations | Scheduled via email/portal (confirmed within 24 hours) |
| Digital Products (eBooks, Tools) | Instant download after payment |
3. Physical Products (If Applicable)
If you purchase any physical items (e.g., printed tax guides):
Shipping Partners: USPS, FedEx, or UPS (based on location).
Delivery Time: 3–7 business days (U.S.), 7–14 days (international).
Tracking: Sent via email once shipped.
4. Non-Delivery Issues
Contact us immediately if:
You don’t receive an email confirmation/service link within 48 hours.
Your digital product is inaccessible or defective.
📧 Email: info@taxpayservices.com
📞 Phone: [Your Customer Service Number]
5. International Users
Digital services are available globally (unless restricted by law).
Physical products may incur additional customs fees (customer’s responsibility).