Refund & Cancellation Policy

Last Updated: 28-06-2025

At TaxPay Services, we’re committed to your satisfaction. Please review our policy carefully before purchasing our digital tax services.

1. Eligibility for Refunds

We offer refunds under these circumstances:

• Service Errors: If we make a mistake in your tax filing

• Non-Delivery: If services aren’t provided within promised timelines

• Duplicate Charges: For accidental multiple payments

• Cancellation: For unused prepaid services canceled within 24 hours

2. Non-Refundable Services

The following cannot be refunded:

• Completed tax filings (unless error is on our end)

• Consultation sessions after they occur

• Subscription fees after service period begins

• Digital downloads once accessed

3. Cancellation Policy

For Scheduled Services:

• Consultations: Cancel up to 12 hours before appointment for full refund

• Tax Preparation: Cancel within 24 hours of booking if no documents submitted

For Subscriptions:

• Monthly plans: Cancel anytime (no refund for current month)

• Annual plans: Cancel within 30 days for prorated refund

4. Refund Process

1. Submit request within 7 days of service completion

2. Email info@taxpayservices.com with:

   • Your invoice number

   • Detailed reason for request

   • Supporting documentation

3. We’ll respond within 3-5 business days

4. Approved refunds processed within 10 business days to original payment method

5. Exceptions

• No refunds for:

  • Changes in tax laws affecting your filing

  • User errors in provided information

  • Services rendered as described

• Chargebacks may result in service suspension

6. How to Cancel

To cancel services:

1. Log in to your account dashboard

2. Go to “My Services”

3. Select “Request Cancellation”

4. Follow prompts

For immediate assistance, call [Your Phone Number] during business hours.